FAQ

Need assistance?

Our friendly customer service team is ready to help! Click the chat button on our website to get support—we’re happy to assist with anything you need.

🛍️ Ordering & Payment

1. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

2. Can I change or cancel my order after placing it?

Please note that cancellations or modifications to orders are not possible once they have been placed and processed by our warehouse.

3. How do I track my order?

Once your order ships, we’ll send you a tracking number via email. Simply click the link in the email to follow your package’s journey. You can also track your order by visiting our Order Tracking page and entering your order number and email or your tracking number.

4. Do you offer discounts or promo codes?

Yes! Sign up for our newsletter to get exclusive deals, special offers, and surprise discounts!

📦 Shipping & Delivery

1. Where do you ship?

We ship to the United States, Canada, Australia, New Zealand and Europe.

2. How long does shipping take?

Depending on your country or region, you can expect to receive your package between 7-15 business days.

3. Do you offer free shipping?

We offer free shipping on orders over $50, no code necessary. Free shipping will be applied at checkout.

🔄 Returns & Refunds

1. What is your return policy?

Changed your mind? No problem! We accept returns within 30 days of delivery as long as the item is unused and in its original packaging.

2. How do I start a return?

Just contact our support team with your order details, and we’ll guide you through the hassle-free return process.

3. Do I have to pay for return shipping?

For buying the wrong product or wanting to exchange the product, the customer will be liable to pay the return shipping cost.

4. How long does it take to get my refund?

Once we receive your return, refunds are processed within 7 business days.

🛒 Products & Availability

1. How do I know what size to order?

We’ve got you covered! Check out our detailed size charts on each product page, or message us for sizing help.

2. What materials are your products made from?

We believe in quality first! Each product description lists the materials used so you know exactly what you’re getting.

3. Do you restock sold-out items?

If something you love is out of stock, don’t worry! Sign up for restock alerts, and we’ll let you know as soon as it’s back.

4. How can I contact customer support?

We love hearing from you! Reach us via the chat button on our website—we’ll get back to you within 24-48 hours! 💌